Account Manager - ISP (Internet Service Provider)

Join Sistelindo Mitralintas, a leading provider of cutting-edge technology and telecommunications solutions, and become a key player in delivering exceptional service to our corporate clients. As an Account Manager for ISP (Internet Service Provider), you will be responsible for managing and growing our client base, ensuring their needs are met with our high-quality internet services. Based in Jakarta Pusat, you'll work in a dynamic environment that values innovation and customer satisfaction.

In this role, you'll be the primary point of contact for our corporate clients, understanding their business needs and tailoring our ISP solutions to meet those needs. You'll manage the entire client lifecycle, from onboarding and contract management to service delivery and customer retention. Using tools like Salesforce and Jira, you'll track client interactions and ensure timely follow-ups. This is an exciting opportunity to grow professionally in a company that invests in its employees' development.

📋 Tanggung Jawab Pekerjaan

• Manage and grow the client base by identifying new business opportunities and maintaining existing client relationships.
• Develop and implement client-specific strategies to meet their business objectives and maximize their return on investment.
• Ensure high-quality service delivery by monitoring service performance and addressing any issues promptly.
• Build and maintain strong relationships with clients through regular communication and personalized service.
• Leverage CRM tools like Salesforce to track client interactions and manage contracts.
• Use project management tools like Jira to plan and execute client projects efficiently.
• Stay updated with industry trends and best practices to provide innovative solutions to clients.
• Provide regular reports to management on client performance, service quality, and business development activities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in account management, sales, or a related field in the telecommunications or ISP industry.
• Proven track record of managing and growing client relationships.
• Strong understanding of ISP services, including internet connectivity, bandwidth management, and network security.
• Excellent communication and interpersonal skills to build and maintain client relationships.
• Proficiency in using CRM tools like Salesforce and project management tools like Jira.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong analytical and problem-solving skills to address client issues effectively.

🛠️ Keahlian

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