Customer Service Coordinator (Sales & Marketing) - Bali, Indonesia

Join Greenstone Packaging Corporation, a leading innovator in sustainable packaging solutions, as our Customer Service Coordinator (Sales & Marketing) in the vibrant heart of Bali! This is your opportunity to be part of a dynamic team that values customer satisfaction and innovation. As a Customer Service Coordinator, you'll be the voice of Greenstone, ensuring our clients receive the best possible experience. Your daily work will involve handling inquiries, resolving issues, and driving customer loyalty, all while leveraging our state-of-the-art tools like Salesforce and HubSpot.

Greenstone Packaging Corporation is more than just a company; it's a story of sustainability and innovation. Founded with a mission to reduce environmental impact, we've grown into a trusted name in the packaging industry. Our team in Bali is at the forefront of this journey, and we're looking for someone who's passionate about making a difference.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and resolve customer inquiries and complaints efficiently, ensuring high levels of customer satisfaction.
• Coordinate with the sales and marketing teams to ensure seamless customer interactions and support.
• Utilize Salesforce and HubSpot to track customer interactions, manage leads, and analyze customer data.
• Provide exceptional customer service, acting as a point of contact for clients and addressing their needs promptly.
• Monitor customer feedback and use it to improve our products and services.
• Collaborate with other departments to ensure consistent and high-quality customer service.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and contribute to the development of customer service strategies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer service, preferably in a sales or marketing environment.
• Proven track record of delivering exceptional customer service and resolving customer issues.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Proficiency in using Salesforce and HubSpot, or willingness to learn these tools.
• Excellent problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English, both written and spoken, is a must. Knowledge of Indonesian is a plus.

🛠️ Keahlian

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