Guest Relations Officer - Hospitality & Tourism (Bali)

Join Pengiklan Anonim, a leading name in Bali’s vibrant hospitality and tourism industry, as a Guest Relations Officer! This isn’t just a job—it’s an opportunity to create unforgettable experiences for guests while growing your career in one of the world’s most sought-after destinations. Based in the heart of Bali, you’ll be the face of exceptional service, ensuring every guest feels valued and cared for.

As a Guest Relations Officer, you’ll play a crucial role in maintaining the highest standards of hospitality. Your daily tasks will include handling guest inquiries, resolving any issues promptly, and ensuring that every guest leaves with a smile. You’ll work closely with our team to deliver personalized service, whether it’s arranging special requests, providing local insights, or simply making sure our guests have everything they need.

If you’re passionate about hospitality, love interacting with people, and want to be part of a dynamic team in Bali, this is your chance to shine. We offer competitive salaries, a supportive work environment, and the chance to grow within a company that values its employees and guests alike.

📋 Tanggung Jawab Pekerjaan

• Handle guest inquiries and complaints with professionalism and empathy.
• Resolve issues promptly to ensure guest satisfaction.
• Deliver personalized service by arranging special requests and providing local insights.
• Coordinate with the team to ensure seamless guest experiences.
• Maintain accurate guest records and follow up on feedback.
• Promote the hotel’s amenities and services to enhance the guest experience.
• Participate in team meetings and training sessions to improve service standards.
• Adhere to health and safety protocols to ensure a safe environment for all guests.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum 2 years of experience in guest relations or a similar role in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service skills.
• Proficiency in English and Bahasa Indonesia.
• Familiarity with hotel management software such as PMS (Property Management System) or CRM (Customer Relationship Management) tools.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Passion for providing exceptional guest experiences and a commitment to customer satisfaction.

🛠️ Keahlian

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